ביחד Delete your account and data
Delete in the app
- Open Together and sign in.
- Family › My account › Delete account.
- If you signed in more than 15 minutes ago, sign in again to confirm it is you. An account opened with Apple also confirms with Apple.
- Confirm "Delete account". The account is locked at once, and the deletion usually runs immediately and in any case within 7 days. You can see the status of the request on the same screen.
Delete without the app
If you cannot use the app, email bhpro26@gmail.com from the address registered in the account, with the subject "Delete account". If you no longer have that address, give the username and the phone number in your profile. We answer within 7 days and ask for confirmation from the account's address. We never ask for an ID number or a password. The deletion is completed within 30 days of the confirmation, usually much sooner.
What is deleted
- Sign-in details: email, username, password, verification phone, and the link to Apple or Google (we ask Apple to revoke the authorization given to the app).
- Your profile: name, phone, email, gender, note, colour and photo.
- Your devices and pending notifications (already when you ask), and your notification inbox.
- Personal settings: language, quiet hours, home screen, weather city, app lock and the AI-assistant consent.
- Subscription details in the app, open invitations, and private items only you could see.
What stays for the other parent, without your name
- What both parents share stays with the other parent: the custody calendar, holidays and vacations, swaps and approvals, approved expenses and payments and the balance, the chat and the change log, and the children's details.
- Instead of your name it shows "Former parent", with no photo or contact details. What was written in chat and notes stays as written.
- Only a random identifier remains, which does not reveal who you are, so that the other parent's history stays complete.
- If you are the last parent in the family (the other parent never joined, left, or deleted their account), all of the family's data, including the children, calendar, money, chat and photos, is deleted with your account.
How long it takes
| What | When |
|---|---|
| Account locked, notifications stopped | Immediately when you ask |
| Deletion from the server (in the app) | Usually immediately, and in any case within 7 days of the request |
| Deletion requested by email | Within 30 days of the confirmed request |
| Copies in backups and server logs | Roll over and are gone within 30 days |
| A report to support you filed | Kept without your name for up to 12 months after it was handled, or until the family is deleted |
A request can be cancelled only before the deletion has run. After that the account cannot be restored. Signing up again with the same email creates a new account without the earlier data.
Subscriptions
Deleting the account does not cancel a subscription bought in the App Store or Google Play. Cancel it in the store's subscription settings (iPhone: Settings › your name › Subscriptions; Android: Google Play › profile › Payments & subscriptions › Subscriptions). Apple or Google keep the purchase record under their own terms. We keep no financial records about you after deletion.
Delete only some data
You can remove your profile photo, profile details, messages you wrote and items you created from the screens themselves without deleting the account, and you can leave a family. For anything else, write to us. More in the Privacy Policy.